IX9 FIELD MANUAL SUPPORT DESK
Contact IX9 Support With the Right Details
One focused message with a short timeline is easier to investigate than several urgent tickets.
State the account task, expected result, exact screen message, local time and device. Attach one redacted screenshot only when it helps. Keep follow-up in the same IX9 thread and retain the reference.
Describe
Name the feature and the action immediately before the issue.
Protect
Remove OTPs, passwords, PINs and unrelated notifications.
Follow up
Use the stated waiting period and reply in the same thread.
